Privacy Policy

Welcome to Pizza Inn. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website innpizza-eat.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Pizza Inn is a food service business operating in the United States. We provide online food ordering, delivery coordination, and related services through our website and digital platforms.

For any questions, concerns, or requests regarding this Privacy Policy, you may contact us at the email address listed above. We will make every effort to respond to privacy-related inquiries within a reasonable timeframe and no later than 45 days from the date of receipt.

2. Applicable Laws and Legal Framework

As a business operating within the United States, Pizza Inn is subject to a variety of federal and state-level privacy laws. These include but are not limited to:

• The Federal Trade Commission (FTC) Act – which prohibits unfair or deceptive business practices, including those related to consumer privacy.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA) – which grant California residents specific rights over their personal information.
• The Children's Online Privacy Protection Act (COPPA) – which governs the collection of personal data from children under the age of 13.
• The CAN-SPAM Act – which governs commercial email communications.
• Other applicable state privacy laws in states such as Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and others where applicable.

We are committed to complying with all applicable data protection and privacy laws in the jurisdictions in which we operate.

3. Information We Collect

We collect information about you in a variety of ways in order to provide, improve, and secure our Services. The categories of information we collect are described below.

3.1 Personal Information You Provide to Us

When you voluntarily interact with our Services — such as by placing an order, creating an account, subscribing to a newsletter, contacting customer support, or participating in promotions — you may provide us with personal information, including:

• Name: First and last name used for account creation and order identification.
• Contact Information: Email address, phone number, and delivery address.
• Billing Information: Payment card details (processed through secure third-party payment processors; we do not store full card numbers).
• Account Credentials: Username and encrypted passwords if you register an account.
• Order History: Items ordered, frequency of orders, special instructions, and preferences.
• Communications: Any messages, feedback, or inquiries you send to us via email or contact forms.
• Promotional Information: Information provided when participating in contests, surveys, or loyalty programs.

3.2 Information Collected Automatically

When you visit or interact with our website, certain information is collected automatically through technology. This includes:

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, and navigation patterns.
• Log Files: Server logs that record requests made to our web servers, including timestamps and error reports.
• Location Data: General geographic location derived from your IP address. If you permit it, we may also collect precise GPS-based location to facilitate delivery services.
• Cookies and Tracking Technologies: Information gathered via cookies, web beacons, pixel tags, local storage, and similar technologies (see Section 8 for more details).

3.3 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our Services or interact with our social media profiles, we may receive information from those platforms in accordance with their privacy policies and your privacy settings.
• Payment Processors: Confirmation of transaction completion and relevant billing details from our payment service partners.
• Analytics Providers: Aggregated and anonymized usage statistics to help us understand how our website performs.
• Delivery Partners: Delivery status updates and logistical information from third-party delivery service providers.
• Marketing Partners: Information about your potential interest in our services from advertising networks or data brokers, subject to applicable law.

4. How We Use Your Information

Pizza Inn uses the information we collect for legitimate business purposes. We rely on the following legal bases for processing your data: performance of a contract, compliance with a legal obligation, your explicit consent, and our legitimate business interests.

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including communicating order confirmations and status updates.
• Facilitating payment processing and managing billing records.
• Coordinating delivery logistics with our service partners.
• Managing your account and providing customer support.
• Sending transactional communications such as receipts and order confirmations.

4.2 Business Operations and Service Improvement

• Analyzing usage trends and customer preferences to improve our menu offerings and website experience.
• Conducting internal research, data analysis, and performance monitoring.
• Debugging and troubleshooting technical issues on our website.
• Developing new features, products, and services.
• Maintaining accurate business records and conducting audits.

4.3 Marketing and Communications

• Sending promotional emails, newsletters, or special offers where you have provided consent or where permitted by law.
• Personalizing your experience by displaying content, advertisements, or recommendations relevant to your interests and order history.
• Administering loyalty programs, contests, promotions, and surveys.
• Retargeting you with relevant advertising across third-party platforms and websites.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at [email protected]. Please note that opting out of marketing emails does not affect our ability to send you service-related or transactional messages.

4.4 Legal and Security Purposes

• Complying with applicable laws, regulations, and legal processes.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other harmful activities.
• Enforcing our Terms of Service and other legal rights.
• Protecting the rights, property, or safety of Pizza Inn, our customers, or the public.

5. Sharing of Your Information With Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes, except as described in this policy or with your explicit consent. We may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These may include:

• Payment processors (e.g., Stripe, PayPal, Square) for secure transaction handling.
• Delivery and logistics providers who coordinate the delivery of your orders.
• Cloud hosting and infrastructure providers who store and process data on our behalf.
• Email and communication platforms used for sending order confirmations and marketing messages.
• Analytics providers such as Google Analytics for website performance monitoring.
• Customer relationship management (CRM) systems used to manage customer interactions.

All service providers are contractually required to use your personal information only as directed by us and in accordance with this Privacy Policy. They are prohibited from using your data for their own independent purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your information when required to do so by law or in response to valid legal requests, such as a subpoena, court order, or government investigation. We may also disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation or governmental request.
• Protect the rights, safety, or property of Pizza Inn, our customers, or the public.
• Detect, prevent, or address fraud, security, or technical issues.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website or via email if your information is to be transferred and becomes subject to a materially different privacy policy.

5.4 With Your Consent

We may share your information with third parties in other ways not described here when we have obtained your explicit consent to do so.

5.5 California Privacy Notice – "Do Not Sell or Share My Personal Information"

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. If you are a California resident and wish to exercise this right, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

6. Data Security

Pizza Inn takes the security of your personal information seriously. We implement a range of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your browser and our server is encrypted using industry-standard SSL/TLS protocols (HTTPS).
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it. All employees handling personal data are subject to confidentiality obligations.
• Payment Security: We use PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Regular Security Assessments: We conduct periodic assessments of our security practices and update them as necessary.
• Incident Response: We have procedures in place to identify and respond to potential data breaches in a timely manner and will notify affected users and relevant authorities as required by law.
• Secure Infrastructure: Our website and data are hosted on secure, reputable cloud infrastructure with robust physical and network security controls.

7. Your Privacy Rights

Depending on your state of residence, you may have specific legal rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Available to All Users

• Right to Know / Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we have about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal compliance obligations).
• Right to Data Portability: You may request that we provide your personal information in a portable, machine-readable format so you can transfer it to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA and CPRA, including:

• The right to know what personal information is being collected, used, shared, or sold.
• The right to opt out of the sale or sharing of your personal information.
• The right to limit the use and disclosure of sensitive personal information.
• The right to non-discrimination for exercising any of your privacy rights.
• The right to correct inaccurate personal information.

California residents may designate an authorized agent to submit requests on their behalf. We will verify authorized agent requests in accordance with CPRA requirements.

7.3 How to Submit a Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"

We will acknowledge your request within 10 business days and fulfill it within 45 days, or notify you if an extension is required. We may need to verify your identity before processing your request to ensure the security of your personal information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertisements. By using our website, you consent to our use of cookies in accordance with this section and our Cookie Policy.

8.1 Types of Cookies We Use

8.2 Managing Your Cookie Preferences

You can control or disable cookies through your browser settings. Most web browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.

For full details on the cookies we use, the data they collect, and how to manage them, please refer to our full Cookie Policy, available on our website.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable law. Our general data retention practices are as follows:

After the applicable retention period, we will securely delete or anonymize your personal information. Anonymized data that can no longer identify you may be retained indefinitely for statistical or research purposes.

10. Children's Privacy

Pizza Inn does not intentionally market its products or services to minors. Our website and ordering platform are not directed at or designed to attract children under the age of 18. We do not knowingly solicit, collect, or process personal information from individuals under 18 years of age.

If you are a parent or guardian and you believe that your minor child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete the information from our records and take appropriate steps to ensure it is not used or further disclosed.

We also comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

11. International Data Transfers

Pizza Inn is based in the United States, and the information we collect is governed by United States law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection laws in the United States and these other countries may differ from the laws of your country of residence. In particular, the United States does not have a single comprehensive federal data protection law equivalent to the European Union's General Data Protection Regulation (GDPR). However, we take steps to ensure that any international transfers of data are conducted in compliance with applicable legal requirements and that appropriate safeguards are in place to protect your information.

If you are located in a jurisdiction with specific data transfer requirements (such as the European Economic Area), please contact us at [email protected] for more information about the specific safeguards we have in place for international data transfers.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Inn. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their content or data practices and cannot be responsible for their privacy or security measures.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its content.

13. Social Media Features

Our website may include social media features such as the Facebook "Like" button, the Twitter/X "Share" button, Instagram widgets, and other interactive features. These features may collect your IP address, information about which page you are visiting, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the third-party company providing them. We recommend reviewing those privacy policies before engaging with social media features on our site.

14. Automated Decision-Making and Profiling

We may use automated tools and algorithms to analyze your behavior on our website and, to a limited extent, create profiles of your preferences to personalize your experience and marketing communications. For example, we may analyze your order history to suggest items you might enjoy or offer personalized promotions.

These automated processes do not produce legally significant decisions about you or decisions that similarly significantly affect you. If you have concerns about automated processing of your data, please contact us at [email protected].

15. How to File a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can address your concern:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will investigate all complaints and make every effort to resolve your concern in a fair and timely manner. We aim to respond within 30 days.

15.1 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the relevant data protection or consumer protection authority. In the United States, relevant regulatory bodies include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States, including those related to privacy and data security. You may file a complaint at www.ftc.gov/complaint.
• California Privacy Protection Agency (CPPA): California residents may contact the CPPA regarding privacy rights under the CPRA. Visit cppa.ca.gov for more information.
• State Attorney General Offices: Many states have Attorney General offices that handle consumer privacy complaints. You may also contact the Attorney General's office in your state of residence.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in applicable law, our business practices, or the nature of our services. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website informing users of the changes.
• Where required by law or where we deem appropriate, notify you by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the changes.

17. Specific State Privacy Rights Disclosure

In addition to California, residents of the following states have been granted specific privacy rights by their respective state legislatures. If you reside in one of these states, you may have rights similar to those described in Section 7, including rights to access, correct, delete, and opt out of certain data processing:

• Virginia: Consumer Data Protection Act (VCDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Utah: Utah Consumer Privacy Act (UCPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)
• Oregon: Oregon Consumer Privacy Act (OCPA)
• Montana: Montana Consumer Data Privacy Act (MCDPA)

To exercise any state-specific privacy rights, please contact us at [email protected] with the subject line "State Privacy Rights Request," and indicate your state of residence. We will respond in accordance with the applicable state law.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We value your trust and are dedicated to maintaining the privacy and security of your personal information. Thank you for choosing Pizza Inn.